View Analytics
The Analytics section gives you a complete overview of your calls, agents, and campaigns performance.
Access analytics
From the dashboard, click Analytics in the sidebar.
Select the period
At the top of the page you can choose the analysis period:
- Day — Last 24 hours
- Week — Last 7 days
- Month — Last 30 days
- Year — Last 12 months
Key KPIs
The first row shows 5 key indicators with the trend compared to the previous period (up/down arrow with percentage):
| KPI | Description |
|---|---|
| Total calls | Total number of calls in the period |
| Success rate | Percentage of successfully completed calls |
| Average duration | Average conversation time |
| Total cost | Total spend in the period |
| Conversation minutes | Total minutes used |
Available charts and reports
Below the KPIs you'll find a series of cards with detailed visualizations:
Distribution and direction
- Call status distribution — Pie chart showing completed, failed, in-progress breakdown
- Call direction — Proportion of inbound vs outbound calls
- Success vs failure — Visual comparison
Qualitative analysis
- Sentiment analysis — Evaluation of conversation tone
- Duration distribution — Histogram of call durations
- Disconnection reasons — Causes of call termination
Time distribution
- Calls by day — Daily trend
- Calls by hour — Hourly distribution of calls
Performance
- Agent performance — Comparison across agents on key metrics
- Cost trends — Spending trend over time
- Campaign statistics — Aggregated results by campaign
- Appointment metrics — Call → appointment conversion
Export data
You can export call data in CSV format from Calls → History for custom analysis with external tools.
Next step
You've completed the essential guides. Go back to the overview for a recap or check the API Reference to integrate Replicer into your systems.